This article instructs how to use Acronis True Image to recover Windows from a boot failure.
Use the present article only if the system is damaged to a state when you can't get to the Desktop screen and launch Acronis True Image normally. If you are able to access Acronis True Image within running Windows, please follow instructions from that article instead.
Pre-requisites
1. Acronis Bootable Media - a bootable USB thumb drive, CD or DVD with Acronis software on it. Click here for instructions on how to get it.
If you already have the bootable media, you can use it, including media created on a different computer. There is no need to create a new bootable media.
2. A previously created backup.
If you do not have a backup, you cannot restore the system using Acronis True Image. In such a case try Windows built-in recovery options.
Solution
Insert Acronis Bootable Media
Reboot the computer
If at this point the computer boots into Acronis Bootable Media environment, then click here to skip to the part of configuring the recovery task.
Otherwise, if you observe the same Windows boot failure symptom, instead of seeing Acronis boot menu, it means that you need to configure BIOS/UEFI to boot from Acronis Bootable Media.
Configuring BIOS/UEFI to boot from Acronis Bootable Media
Reboot one more time and pay attention to the text displayed on the screen. One of the first screens after the beep sound should be telling you which key to press on the keyboard to access UEFI or BIOS settings. The button to press varies across computer makes and models. Usually, it is either of the following: Esc, Del, F2, F9, F10, F11, F12. Press the indicated key quickly, before the message disappears.
For example, one of the initial splash screens may say: "Please press DEL or F2 to enter UEFI BIOS Setting". In that case you should press either Delete (Del) key on the keyboard or F2 quickly, while the message stays on the screen.
Once you are in the BIOS / UEFI settings, navigate to Boot Options, or Boot Order, or Boot Priority list - the name of the section varies across computer makes and models. Look for the section with "Boot" or "Storage" in the name. Follow on-screen instructions to navigate through the menu and put the device with Acronis Bootable Media at the very top of the boot order/priority list.
Verify that the system disk is still above other hard disks in the boot priority list, but below the device with Acronis Bootable Media.
Save changes and exit BIOS/UEFI setup utility.
On Windows 8 or Windows 10 machine, if Secure Boot is enabled then bootable media may fail to load or may be absent in the list of boot devices. Disable Secure Boot temporarily to perform recovery.
Launching Acronis True Image application
The first Acronis Bootable Media screen looks different depending on whether the media was booted in 1) UEFI or 2) Legacy BIOS/CSM modes
If you see a black and white text menu (Acronis UEFI loader), press "1" on the keyboard to launch Acronis True Image application:
If you see a blue graphical menu (Acronis Legacy BIOS/CSM loader), move the mouse pointer over "Acronis True Image (64-bit)" or "Acronis True Image" and click it to launch the program:
Configuring recovery task
When the main program window appears, click "My disks" just below "Recover" in the center of the screen. The recovery wizard will walk you through the settings.
1. Browse to the backup location
Click the Browse button to locate the backup:
2. Select backup version
3. Mark the system disk for restoration
Disks and partitions in the selected backup version are listed at this step:
Locate the system disk and mark the checkbox next to it. To avoid unnecessary configuration steps further in the wizard, click on the checkbox next to the disk title, e.g. "Disk 1", and not on the checkboxes next to partitions (EFI System Partition, C:, Recovery partition, etc):
Click Next:
4. Define recovery destination
When the "Finish" step is highlighted on the left panel, that is the last chance when you can safely cancel the recovery and undo any changes made on the configuration screens before the program starts applying them:
Performing the actual restoration
Click Proceed to start the actual process of replacing the current failing system state with a healthy system state from the backup:
When the recovery finishes, take out Acronis Bootable Media and close Acronis True Image window.
Computer will reboot.
Windows will boot in a state as it was exactly when the backup was taken.
Troubleshooting
If possible, take notes and photos of the actions you undertake during troubleshooting. If you will be contacting Acronis directly for assistance, step-by-step pictures would help to resolve the issue quicker.
Recovery fails with an error
Click on the Log tab, then click on the plus sign to see the log of the failed operation. To facilitate further issue investigation and troubleshooting, save the recovery log and a system report:
1) Open the Log tab, right-click anywhere in the log, select "Save all" and save the log file.
2) Click on a small triangle next to the question mark in the upper top corner of the window, select "Generate System Report". When the report generating finishes, click "Save as" and browse to the same folder where the recovery log was saved previously.
CRC, Write and Input/Output (I/O) errors in the log may indicate the need of system disk replacement. Take the system disk out of the computer box, connect it to another computer and run diagnostic checks against it:
1) Free CrystalDiskInfo instantly reads the disk health status as reported by the disk itself and displays it as Good, Caution or Bad. It is the quickest way to identify a disk hardware failure.
2) Dedicated diagnostic utilities from the disk manufacturers take the longest time to complete the checks, but provide the most accurate methods of checking whether the disk is good or needs replacement:
If no issues were found with the disk, contact Acronis Customer Central for further help with system recovery as explained here.
Recovered system does not boot
Acronis Bootable Media fails to boot, freezes, closes or reboots unexpectedly
Create Acronis Bootable Media, based on WinPE, using Advanced mode, as explained in this article. Then reattempt the restoration.
Unable to select a destination partition in the recovery wizard
Click Cancel button to exit recovery wizard window, click on the Tools tab and use "Add new disk" wizard to quickly clear disk contents. Be careful when selecting the disk for "adding" as the tool completely deletes everything on the selected disk and that action cannot be undone.
The disk with backup file is shown as empty in the "Browse" dialog
Make sure that the disk, storing the backup is not formatted in ExFAT format. Acronis Bootable Media(Linux-based) is not able to read from ExFAT-formatted disks. If this is your case, either create a WinPE/WinRE-based bootable media, or use another computer to move your backups from ExFAT disk to some other location, re-format the disk in NTFS format, move backup back onto the disk and reattempt the restoration.
Wrong number of physical disks are listed at "Where to recover" step
If you do not see the original disk in the list or it appears as two separate disks, it may be set to run in RAID mode, unsupported by the standard bootable media (Linux-based). In such case you need to get to a second computer and create a special WinPE-based bootable media there, with drivers for the RAID controller. The fastest way to get it is use MVP WinPE builder (choose Advanced version).
Installed software/system behaves unusually after restoration
After the recovery is completed, installed programs and the system may seem to behave unusually slow, requesting reboots etc. These are required to complete the missed maintenance tasks, such as downloading and installing updates and running regular checkups. If that happens, just let the required operations complete and after one or several reboots the system should be back to normal.
Acronis True Image reports "You've exceeded the maximum number of activations for this serial number" status under Account tab after system restoration
Click "Resolve problem" button under Account tab, select "I have changed hardware..." option, then "Move license from another computer", click on the computer name and, finally, click "Move license". Click here for more information.
Third-party software programs/Microsoft Windows ask for license reactivation
If the system disk failed and you had to replace it with a new one, installed software and Windows may or may not ask for their licenses reactivation after the recovery. It they do, that is due to a significant hardware change detected and cannot be and should not be prevented or avoided by Acronis software. Contact the respective third-party software vendors or Microsoft for help with license reactivation.
Computer locks up at entering UEFI/BIOS settings
If the invitation to press a key to entier UEFI/BIOS stays on the screen forever after you press the key, it could indicate a failure of one of the computer components (hardware). Power off the computer, physically disconnect the power cord (if it is a desktop), open the case and unplug the system disk. Then connect the power cable back and start the computer, press the required key and see if you get to the BIOS / UEFI setup screen. If this does not help - keep disconnecting other devices (all USB devices, SD cards, network cable etc) one-by-one until you find the culprit. The failing device then may need repair or replacement. If you feel uncomfortable working with computer parts, bring the computer to a professional service center to diagnose and fix the issue with entering BIOS / UEFI settings.
More information
Contact Acronis Customer Central if you have any questions or need help:
1) Sign into your Acronis account at https://account.acronis.com/. If you do not have one yet, click Sign Up to create it.
2) (step for perpetual licenses owners) If you have not registered your license key yet, click "Add keys" button in the upper top corner of the screen, copy and paste the serial number and click "Add" to register it.
3) Click on the Support tab on the left panel.
4) For technical questions and issues click "Technical issue". For all other matters click "Trial/Pre-sales/Licensing question".
5) Enter Live Chat ("Instant Chat") or submit a ticket by email ("Submit a ticket"). Owners of subscription and PPI licenses also get support by phone for technical issues. Providing us recovery log, system report, step-by-step screen photos and the list of the undertaken steps would allow for quicker issue resolution.
You can create a rescue bootable media - a standalone version of Acronis True Image that you can use to boot a crashed machine or a machine without any operating system and restore an image of your system. Follow these instructions to create a bootable media.
For instructions on how to create Acronis Survival Kit, see this article
How to create Acronis Bootable Media on a Windows computer
1. In the Tools section, click Rescue Media Builder:
2. Choose media creation method:
Simple—This is the easiest option, suitable for most users. Acronis True Image will choose the optimal media type for your computer. If you use Windows 7 or a later version, WinRE-based media will be created. Otherwise, Acronis Media Builder will create a Linux-based media.
Advanced—This option allows you to choose a media type, therefore you can create the rescue media not only for your computer, but for a computer running a different Windows version.
We recommend to test your bootable media so that you can be sure it will boot when needed: see User Guide for instructions.
How to create Acronis Bootable Media on a Mac
We strongly recommend creating a bootable media immediately after the first backup; if the operating system crashes, the only way to restore it from Acronis True Image 2020 backup is restoring from the bootable media.
The drive must have 4 GB (or more) of free space. For example, you can use an external hard drive or a USB flash drive. Note that CD and DVD media are not supported.
2. Open Acronis True Image 2020.
3. In the File menu, click Create Acronis Bootable Media. The Acronis Media Builder window opens.
4. Select the drive that you want to make bootable.
5. Click Create Media. If the drive is not empty, Acronis True Image 2020 will ask you to confirm deleting all the data stored on the drive. To confirm, click Erase.
6. When the progress is complete, disconnect the media and keep it in a safe place. You can store your own data on the media, but make sure that you do not delete or modify the Acronis boot files.
We recommend that you create a new rescue media every time you upgrade your Mac OS X to a newer version. Otherwise, your rescue media may not work properly.
Microsoft’s monthly update to Windows 10 and Windows 11, which came as part of the most recent Patch Tuesday, appears to be preventing the software's built-in VPN tool from establishing a connection, effectively rendering it useless.
Microsoft is yet to confirm the problem, which has already shared multiple times on Reddit. Besides the Windows VPN, it seems the problem also affects a couple of third-party VPNs, with SonicWall, Cisco Meraki, and WatchGuard Firewalls all seeing issues.
A security researcher told BleepingComputer that the bug affects the Ubiquity Client-to-Site VPN connections for those using the Windows VPN client, as well.
The two problematic updates are KB5009543 for Windows 10, and KB5009566 for Windows 11. At the moment, the only way to fix the problem is to remove the patches which, as the publication explains, can be done through the command prompt, with the following commands:
RECOMMENDED VIDEOS FOR YOU...
CLOSE
1 second of 30 secondsVolume 0%
PLAY SOUND
Windows 10: wusa /uninstall /kb:5009543
Windows 11: wusa /uninstall /kb:5009566
The problem with this approach is that Microsoft bundles all of its fixes, so removing this patch will not only allow Windows admins to re-establish their L2TP VPN connections, but will also expose them to multiple known security vulnerabilities.
And with remote working still being necessary for the majority of companies, they’ll have a tough time choosing a lesser evil between privacy and vulnerability exposure.
One of the flaws addressed through Patch Tuesday was a wormable Windows 11 flaw, found in the HTTP Protocol Stack. There’s yet no malware abusing this flaw out there, but Microsoft said it allows the attacker to execute arbitrary code, remotely, without much user interaction, making it extremely dangerous.
To protect vulnerable devices, disabling the HTTP Trailer Support feature will suffice.
The vulnerability is tracked as CVE-2022-21907. Besides this one, a total of six zero-days, and almost 100 different flaws, were addressed in the patch.
You might also want to check out our list of the best proxies right now
The Windows update experience, and the policies that control it, have changed dramatically over the last few years. As a result, some policies are no longer relevant or, based on your feedback, have been consolidated and replaced by a more effective option. Find out which policies are not recommended (and why), and what you should be using instead in Why you shouldn’t set these 25 Windows policies.
2022-01-20 14:00 PT
Take action: Out-of-band update to address issues after installing the January Windows update
Updates for the following Windows versions are available on Windows Update as an optional update. For instructions, see the KB for your OS listed below:
Windows 11, version 21H1 (original release): KB5010795
The January 2022 security update release, referred to as our "B" release, is now available for Windows 11 and all supported versions of Windows 10. We recommend that you install these updates promptly. For more information about the contents of this update, see the release notes, which are easily accessible from the Windows 11 and Windows 10 update history pages. (Note: Release notes may be published up to one hour after the updates are available for download.) For instructions on how to install this update on your home device, check this article. To learn more about the different types of monthly quality updates, see our Windows quality updates primer. To be informed about the latest updates and releases, follow us on Twitter @WindowsUpdate.
Improvements and fixes for the Windows 11 update:
This update makes quality improvements to the servicing stack, which is the component that installs Windows updates.
Miscellaneous security improvements to internal OS functionality.
Short on time? Watch our short monthly release notes video for a summary of this month’s Windows 11 updates. We’ll also provide tips on using color filters and modifying your taskbar alignment, plus how to utilize closed captions for these and future videos.
2022-01-11 10:00 PT
Take action: Out-of-band update to address a Windows Server issue
Updated January 5, 2022
Microsoft is releasing Out-of-band (OOB) updates today, January 4, 2022, to resolve issues in which Windows Server might experience a black screen, slow sign in, or general slowness on Windows Server 2019 and Windows Server 2012 R2. The remaining affected platforms will be released in the coming days. To get the standalone update package, search for it in the Microsoft Update Catalog. You can import this update into Windows Server Update Services (WSUS) manually. See the Microsoft Update Catalog for instructions. Note These updates are not available from Windows Update and will not install automatically.
For instructions on how to install this update for your operating system, see the KB for your OS listed below:
The December 2021 security update release, referred to as our "B" release, is now available for Windows 11 and all supported versions of Windows 10. We recommend that you install these updates promptly. The Release Notes associated to this update contain a new video highlight with information on the contents in this release (Release notes might publish with a delay of up to an hour after the updates are available for download). For instructions on how to install this update on your home device, check this article. To learn more about the different types of monthly quality updates, see our Windows quality updates primer. To be informed about the latest updates and releases, follow us on Twitter @WindowsUpdate.
IMPORTANT: There will be no preview, non-security “C” releases for Windows 10 or Windows 11 during the month of December. The "C" releases normally target the third week of the month. There will be a December "B" security update release, as usual.
Highlights for the Windows 11 update:
This update makes quality improvements to the servicing stack, which is the component that installs Windows updates.
Miscellaneous security improvements to internal OS functionality.
2021-12-14 10:00 PT
Windows 10, version 2004 and Windows Server, version 2004 have reached end of servicing
As of December 14, 2021, all editions of Windows 10, version 2004 and Windows Server, version 2004 have reached end of servicing. The December 2021 security update, released on December 14, is the last update available for devices running these versions of Windows. To help keep you protected and productive, Windows Update will automatically initiate a feature update for Windows 10 consumer devices and non-managed business devices that are at, or within several months of reaching end of servicing. This keeps your device supported and receiving monthly updates that are critical to security and ecosystem health. For these devices, you will be able to choose a convenient time for your device to restart and complete the update. For more information on end of servicing dates for currently supported versions of Windows 11 and Windows 10, see the Windows 10 Home and Pro Lifecycle page, Windows 10 Enterprise and Education Lifecycle page, and the Windows lifecycle FAQ.
The November 2021 non-security preview release, referred to as our "C" release, is now available for Windows 11 and other supported versions of Windows. Release notes associated to this update contain information on the contents of this release, and are available for Windows 11 under KB5007262. You can navigate the release notes pages for information about the contents of this release on other Windows versions. To learn more about the different types of monthly quality updates, see our Windows 10 quality updates primer. To be informed about the latest updates and releases, follow us on Twitter @WindowsUpdate.
IMPORTANT: There will be no preview, non-security “C” releases for Windows 10 or Windows 11 during the month of December. The "C" releases normally target the third week of the month. There will be a December "B" security update release, as usual.
Highlights for the Windows 11 update:
Addresses an issue that causes Internet Explorer to stop working when you copy and paste text while using the Input Method Editor (IME).
Addresses an issue with the animation performance of icons on the taskbar.
Addresses an issue that might cause your device to report that it doesn't detect a printer after you plug it in.
Addresses an issue that might cause a temporary loss of audio on your device.
Addresses an issue that that causes some variable fonts to display incorrectly.
The Windows Update for Business deployment service enables you to streamline how you manage Windows feature and monthly security updates. The Microsoft Graph PowerShell Software Development Kit (SDK) can make it easier for you to schedule, deploy, and expedite these updates. Explore the new learning module, Manage Windows updates for cloud-connected devices by using the Microsoft Graph PowerShell SDK, to become familiar with the processes for enrolling devices and managing updates.
Windows 10, version 21H2 is now available for users with select devices running Windows 10, version 2004 or later who are interested to install this release on their device by checking for updates via Windows Update settings. The Windows 10 November 2021 Update focuses on hybrid and remote environments for working, learning and playing. Devices currently on Windows 10, version 2004 or newer will have a faster overall update experience, as the update will install like a monthly update. We recommend that you update your devices to the latest version of Windows 10 or upgrade eligible devices to Windows 11. For more information on how to get the November 2021 Update, watch our video.
On December 14, 2021, all editions of Windows 10, version 2004 - also referred to as the May 2020 Update - will reach end of servicing. After that date, devices running these editions will no longer receive monthly security and quality updates.
Take action: Out-of-band update to address authentication issues on DCs relating to Kerberos delegation scenarios
Updated December 14, 2021
Microsoft is releasing Out-of-band (OOB) updates today, November 14, 2021, to resolve issues in which authentication might fail on DCs with certain Kerberos delegation scenarios on all supported versions of Windows Server when used as a Domain Controller. This update also addresses failures of the S4U2Proxy with Protocol Transition option that occur because the authenticating service cannot obtain an evidence ticket. To get the standalone update package, search for it in the Microsoft Update Catalog. You can import this update into Windows Server Update Services (WSUS) manually. See the Microsoft Update Catalog for instructions. Note These updates are not available from Windows Update and will not install automatically.
For instructions on how to install this update for your operating system, see the KB for your OS listed below: